World-Class Customer Experience Consulting

The DiJulius Group is a customer experience consulting firm used by top organizations, to create, develop, and improve their customer service systems. Our customer service consulting engagements help improve and maintain a healthier corporate culture and performance; lower employee turnover costs; increase customer retention factors; generate more referrals and make price less relevant. Companies across the world use The DiJulius Group to create World-Class Customer Experiences every day.

HOT NEWS & UPDATES

Secret Service Summit 2010

A National Customer Service Conference

The leading customer service consulting firm in the nation brings you THE Customer Service Conference of the year! Learn: the secret to World-Class Customer Service, from world renowned speakers and brand executives from multiple industries in one convenient location. More Info...

What's the Secret? Workshop - San Diego

John DiJulius brings his "What's The Secret?" customer experience workshop to San Diego California. This public presentation covers the X Commandments of World-Class Customer Experience. These public events sell-out months in advance. More Info...

What's the Secret? Interactive Training DVD

Teach What's The Secret? To Providing A World-Class Customer Experience to your employees with this interactive training DVD based on The X Commandments of Customer Experience. This one of a kind interactive training DVD features training modules based on best-seller "What's The Secret?" by John DiJulius. A must have tool for any organization looking to become a leading world-class customer service organization. More Info...

What Is Your Company's Service Aptitude?

Do you know your own organization's customer service rating? The DiJulius Group has created an incredibly powerful tool called the Company Service Aptitude Test (C-SAT). The C-SAT not only pinpoints your Service Aptitude Level but also lets management know where the strengths and opportunities lie. Register to take it FREE! More Info...

Blog