John's Books

best book for customer service

The Relationship Economy: Building Stronger Customer Connections in the Digital Age

In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we’ve become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building rapport is evaporating.

This means that customer personalization and relationships are more important now than ever–and they will be the key to success for businesses moving forward.

The Best Customer Service Quotes Ever Said

Get your hands on a copy of the best quotes ever said on Customer Service and Customer Experience. Your employees can use this daily at work and in meetings, to carry it around to write down notes and thoughts, and to use the quotes to inspire them and their teams to build world-class customer service organizations. This book is for anyone in your organization that interacts with others, be it external & internal customers.

The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World

In his book The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the Customer—which ultimately permeates into people’s personal lives at home and in their communities.

What's the Secret?: To Providing a World-Class Customer Experience What's the Secret?: To Providing a World-Class Customer Experience

This Amazon best-seller gives you the best Customer service insights on becoming a world-class organization. Regardless of industry or size you will learn how to improve the way you deliver Customer service guaranteed. Hard cover.

John DiJulius has definitely “cracked the code” to why a few companies can get thousands of employees to execute superior Customer service and many can’t get a department of 15 to do deliver it. It is the culmination of 5 years of research of what makes the top world-class Customer service companies, including a ton of data, statistics, and best practices from all industries

Secret Service: Hidden Systems That Deliver Unforgettable Customer Service

John DiJulius’ masterpiece Secret Service embodies a methodology used by only the top organizations in the world. Did you ever wonder how The Ritz-Carlton delivers consistently on their service? Find out what some are calling “the bible of Customer service.” Soft cover.

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