Keynote Speaker
Customer Experience | Customer Service
Employee Engagement | Team Culture
John works with all sizes of companies from small businesses to Fortune 500 organizations.
Here are a few:
Most Popular Keynote Topics
Creating a Customer Service Revolution
Creating a Customer Service Revolution – Be the brand people cannot live without. Learn how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and are making price irrelevant!
At this presentation you’ll discover how:
- All your employees can have compassion & empathy for your customers
- To create a Customer Experience Action statement
- To create non negotiable standards that every team member will follow
- To Make Price Irrelevant
Today is a virtual world. The winners of that world are mastering The Relationship Economy.
The Relationship Economy is where the primary currency is the connections and trust made with customers, employees, and vendors that creates incredible value in what we sell. These relationships separate us from our competition and gives us an incredible advantage.
The Relationship Economy is about building a culture that recognizes the importance of each individual, making them a part of a community that is working towards something bigger. A community that makes them feel cared for.
“Today’s illiterate are those who have an inability to make a truly deep connection with others.”
No business is safe, even innovation has been commoditized. Today is known as the digital disruption era. Technology has provided us with amazing advances, information, knowledge, instant access, and entertainment like never before. However, as convenient as these advances make our lives, they also have changed the way we communicate, behave, think, and have lead to a dramatic decline in people skills. That is why building relationships and genuine connections have never been more important.
You will learn
- The impact the and real cost of the technological revolution is having on our society.
- Exactly why we are Relationship Disadvantaged
- How the lack of social skills is the problem of business leaders to solve.
- How to use technology to perform basic tasks, enabling employees to focus on what is most important: Building relationships that result in higher customer loyalty, retention, lifetime value, and job satisfaction.
- Build a culture that creates emotional connections with your customers.
- Create relationship building training for new and existing employees.
- The five key skills to the art of building relationships
- How to become the brand customers & employees cannot live without
- How to make price irrelevant
What needs to be your number one business strategy?
The companies that will dominate their industries for the next decade will be the ones who are obsessed with evolving the experience they provide to both the employee and customer.
At this presentation you’ll discover how:
- Turn the Great Resignation era into a Great Opportunity
- What the 2 biggest mistakes companies are making right now
- Stop calling it a labor shortage, it is a turnover crisis
- Build a culture employees love
- How to solve the WFH (work from home) quandary
- How to lead from a distance
- Make your Customer Experience your strongest competitive advantage
- Why ROX (Return on Experience) is your best ROI
- Keep your customers happy even when you have staff shortages and supply chain issues
- Stop competing in price wars
- Is it time for a CXO?
- Create your Signature Experience
- Dominate in the Relationship Economy
The Employee Experience Revolution
Become the best professional decision of your employees life
As leaders, we need to do better, employees deserve better. The “Great Resignation”, “Quiet Quitting”, and “Cancel Culture” are not indictments on employees, but rather, business leaders’ lack of focus on truly caring for the people who are under their command. Today employees are more selective than ever regarding who they will work for; they are insisting that companies and their leaders help them live the right life. That is how you build a world-class culture.
Great brands are born to help people live extraordinary lives. Great leaders inspire their employees to build lives of meaning and purpose. As a result, they help their employees and customers reach their fullest potential.
You will learn:
- How the great resignation started a decade before the pandemic
- Unhappy employees are a company’s great expense
- Start with building & developing great leaders
- Creating a Recruitment Experience
- Creating an Onboarding Experience
- How to Build a Moat around your top talent
- What the future of work looks like
- Leaving a Leadership Legacy
- Power of Purpose